Refund policy
We have a 60-day fair use warranty.
Which means you have 60 days after the purchase of your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, clean, and in its original packaging. You'll also need a copy of your order or invoice as proof of purchase.
To start a return, you can contact us at investmasters@live.com.au. We will need to know your order number, what happened, and what you want. In the case of a return for the wrong size, we will need you to count the cutters on the last chain that fitted correctly and tell us that count, along with the make and model of your saw.
Please note that returns will need to be sent to the following address:
Tufozi
Ten Mile Road
Deepwater NSW 2371
Australia
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at investmasters@live.com.au.
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is incorrect, defective, or damaged, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you need is to return the item you have, and once the return is accepted, make a separate purchase for the correct item.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as blunt chains and custom-sized chains that have been made to your specifications. Please get in touch if you have questions or concerns about your specific item.
Negative reviews
We ask that you contact us before leaving a public review so we have the opportunity to resolve any issues with your order.
Abusive/Bullying behaviour and comments from customers
Negative, abusive, or rude comments will only make the return process more difficult. Please refrain from any of the following:
- Foul language
- Insults
- Threats
- Lies about the actual use you put the product through
Processing time
Processing begins once we've received and inspected your returned item. We allow up to 5 business days to process your return.
Returns that followed all instructions and included a note explaining the return will be processed faster than returns where the problem and expected resolution are less clear. If you don't include your order number with the return, we cannot process it.
Refunds
We will notify you once we've received and inspected your return and let you know whether the refund was approved or not.
If approved, you'll automatically be refunded to your original payment method within 5 business days. Please remember it can take some time for your bank or credit card provider to process and post the refund.
If more than 10 business days have passed since we've approved your refund, please contact us at investmasters@live.com.au.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
As above, your item must be in the same condition that you received it, unused, clean, and in its original packaging. You'll also need a copy of your order or invoice as proof of purchase.